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| Integrated view |
| | April 14, 2004 | |
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The Idea |
Need a ‘CEO approach’ to find solutions. The ‘CEO’ has to be empowered to get other agencies to comply with the overall solutions in the relevant civic space. |
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The Rationale |
Typically there are multiple agencies involved in delivering the end to end service for citizens. The ‘silo’ view of each agency hinders the desired integrated view needed to address citizen concerns. Relevant officials need to be empowered sufficiently. |
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An Approach |
 | Take the case of transport in a city. Conservatively 4-5 agencies involved – bus transport (2-3 bodies), Road Transport Authority (RTO), Police, Corporation, Railways, etc. A ‘land transit authority’ needed if a comprehensive solution to public and private transportation is to be found. The authority can drive policy to meet the overall transportation needs including planning for multi modal transport
| | There are many stretches of roads where traffic is chaotic. Normally the authorities involved – Infrastructure agencies responsible for say grade separators, local Corporation bodies which has to maintain the road network, other road authorities (PWD, NHAI) which might have jurisdiction in some areas, traffic police, bus transport agencies which have their bus stops, etc. Now to fix this requires all these and any others to work in tandem – this can be done only if there is an office concerned with the issues holistically and has the requisite authority to get others to fall in line. |
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Potential Partnerships |
Inter government agency cooperation |
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The Benefits |
| Shift from a departmental view to a integrated problem solving approach
| | Identify bottle necks and work on fixing it with a view to deliver superior citizen services
| | Greater inter agency cooperation – focus on end outcomes |
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