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| Interactions |
| | April 5, 2004 | |
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The Idea |
Reduce need for citizens to approach civic agencies |
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The Rationale |
The premise that operates in government–citizen interaction – the more often the citizen has to visit / interact with the government body, the more ‘favourable’ it is for government officials! And needless to add, lesser need to interact is in favour of citizens. |
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An Approach |
 | Review the process in civic bodies with respect to requirements in respect of citizen interaction with the body – forms, number of applications, details asked for, number of visits required. A critical look at what is required and what is not
| | An example with respect to site allotments. After allotment a successful applicant has to apply for follow up documents to enable them to get a loan. Alternately these and other similar documents can be part of the kit given to the successful applicants so that there is no need to approach the government body for these again
| | Another example – citizens often run from pillar to post because they do not know what are the steps to be followed to get a thing done (for eg. apply for a change of owners name in property records). Can there be full and clear disclosure on the steps to be followed for common activities for which a citizen needs to approach a government body. And the associated lead time in which they can expect action
| | Can there be an escalation mechanism to senior level officers set in place. This should be indicated to citizens so that they have known means of grievance redressal |
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Potential Partnerships |
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The Benefits |
| Citizen friendly administration
| | Less scope for ‘speed’ money |
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